Learning & Development and Coaching

L&D and Coaching

We provide Learning & Development solutions for Soft Skills and Coaching Solutions based on customized intervention approaches and strategies for Performance Enhancement and Overall Effectiveness.

Organization Research

We also conduct organization diagnostics and research for the assessment of overall organizational climate, culture and overall effectiveness through primary research methods.

Retail Solutions

We also provide retail specific and focused solutions including:-

• Store Assessment & Development

• Service Gap Analysis

• Team Dynamics & Store Sub-Culture

• Identification of Learning Inputs based on Mystery Audits

• Performance Enhancement Initiatives & Interventions for Retail Stores

  Mystery Audits/Shopping

  We also provide mystery shopping services/audits to assess processes and performance levels against the laid out criteria and benchmarks, including:-

• Employees' Performance

• Service Quality

• In-Store Customer Experience

  Services

• Mystery Observation

• Mystery In-Store Visits

• Mystery Telephonic Audits & Assessment

• Mystery E-Retail Audits

• Mystery Customer Queries

• Website Audits